Cancellation policy
Some Evenline products may be available as recurring subscriptions. This policy explains how subscriptions renew, how you can manage them, and how cancellations and refunds are handled.
Automatic Renewal
When you purchase a subscription, your order will automatically renew at the delivery frequency you selected during checkout until you cancel it.
Your payment method will be charged automatically for each recurring order, plus any applicable shipping, taxes, or other charges disclosed at checkout.
Depending on the subscription selected, deliveries may occur:
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every month;
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every 2 months; or
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every 3 months.
Your selected frequency, recurring price, and applicable discount will be displayed before you complete your purchase.
Subscribe & Save
Eligible subscription purchases may receive a recurring discount, such as our advertised Subscribe & Save 15% offer.
The applicable subscription price and savings will be displayed at checkout.
Subscription discounts apply only while the subscription remains active and may not be combined with other promotions unless expressly stated.
Managing Your Subscription
You may manage your subscription through the subscription-management link provided in your order or subscription emails.
Depending on the available options for your subscription, you may be able to:
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skip an upcoming delivery;
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pause your subscription;
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change your delivery schedule;
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update your shipping address;
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update your payment information; or
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cancel future renewals.
If you need assistance managing your subscription, contact us at:
Canceling Your Subscription
You may cancel future subscription renewals at any time.
Canceling your subscription stops future recurring orders and charges.
To avoid being charged for an upcoming renewal, please cancel before that order has entered processing or fulfillment.
Because orders may begin processing quickly after renewal, we cannot guarantee that an order can be canceled once it has entered fulfillment.
If an order has already been processed or shipped, canceling your subscription will prevent future renewals but will not automatically cancel or refund that order.
Any refund eligibility for an already processed order will be determined under our Return & Refund Policy.
Skipping or Pausing a Subscription
If you do not want to cancel completely, you may have the option to skip an upcoming delivery or pause your subscription through your subscription-management portal.
Skipping or pausing does not permanently cancel the subscription unless you specifically select the cancellation option.
Please review your next scheduled billing date after making any changes.
60-Day Satisfaction Guarantee
Your initial subscription period is protected by our 60-Day Satisfaction Guarantee.
If you are not satisfied with Evenline within 60 days of your first delivery, contact us at:
Eligible subscription charges made during the initial 60-day guarantee period will be handled in accordance with our Return & Refund Policy.
If you request cancellation as part of a satisfaction-guarantee claim, we will also cancel future subscription renewals.
The satisfaction guarantee applies to eligible purchases made directly through Evenline and does not guarantee any specific medical, physiological, sleep, stress, performance, or wellness result.
Refunds
Canceling a subscription does not automatically create a refund for an order that has already been processed.
Refund requests are governed by our Return & Refund Policy, including the terms of our 60-Day Satisfaction Guarantee.
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Failed Payments
If a recurring payment cannot be successfully processed, our subscription or payment provider may attempt to process the payment again.
You may be asked to update your payment information before future subscription orders can be processed.
A subscription may be paused or canceled if payment cannot be successfully collected.
Price Changes
If the price of a subscription changes, we will provide notice where required by law before the new price applies to future renewals.
Any changes will apply only to future subscription orders and not to orders that have already been processed.
Contact Us
For questions about subscriptions, billing, cancellations, skips, pauses, or refunds, contact:
Evenline Wellness
Operated by Kanova LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: contact@evenlinewellness.com
Website: evenlinewellness.com