Shipping policy
Thank you for shopping with Evenline Wellness.
We want your order to arrive safely and with as little friction as possible. This Shipping Policy explains how Evenline orders are processed, shipped, tracked, and handled when a delivery issue occurs.
Order Processing
After you place an order, you will receive an order confirmation at the email address provided during checkout.
Orders are sent to our fulfillment partners after payment has been successfully processed.
Most orders are prepared for shipment within approximately 2–5 business days.
Business days do not include weekends or U.S. federal holidays.
During periods of unusually high order volume, inventory delays, carrier disruptions, or other circumstances outside our reasonable control, processing may take longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
United States Shipping
Evenline currently ships to eligible addresses within the United States that are supported by our fulfillment network.
At this time, we are unable to ship to:
-
Alaska
-
Hawaii
-
U.S. military bases
Available shipping methods and any applicable shipping charges will be displayed during checkout.
Standard Shipping
After fulfillment, standard U.S. delivery generally takes approximately:
2–4 business days
Delivery times are estimates and are not guaranteed.
Express Shipping
Express delivery may be offered for eligible orders when available at checkout.
After fulfillment, express U.S. delivery generally takes approximately:
1–3 business days
Express shipping affects carrier transit time only and does not eliminate the order-processing period before shipment.
Free Shipping Promotions
From time to time, certain Evenline products, bundles, promotions, or order values may qualify for free shipping.
A free-shipping offer applies only when expressly stated on the applicable offer or displayed during checkout.
Unless otherwise stated, free shipping refers to standard shipping.
Tracking Your Order
When tracking becomes available, we will send it to the email address associated with your order.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to begin showing movement.
If your tracking information has not updated for an extended period or you believe there may be a problem with your shipment, contact us at:
Please include your order number so we can investigate more quickly.
Shipping Address Accuracy
Please carefully review your shipping information before submitting your order.
Customers are responsible for providing a complete and accurate:
-
name;
-
street address;
-
apartment or unit number, when applicable;
-
city;
-
state;
-
ZIP code; and
-
other information requested during checkout.
If you discover an error after placing your order, contact us immediately at:
We will make a reasonable effort to help, but orders begin processing quickly and we cannot guarantee that an address can be changed once fulfillment has begun.
If an order cannot be delivered because the address entered at checkout was incorrect, incomplete, or otherwise undeliverable, additional shipping charges may apply if reshipment is requested.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend first:
-
checking around the delivery location;
-
checking your mailbox or other designated delivery areas;
-
checking with other members of your household;
-
checking with neighbors, a front desk, mailroom, or building management where applicable; and
-
allowing a short period of time in case the carrier marked the shipment delivered shortly before completing delivery.
If the package still cannot be located, contact us at:
We will review the available tracking information and help determine the appropriate next step.
Lost Packages
If your order appears to have been lost while in transit, please contact us as soon as possible.
Lost-in-transit claims should be reported to us no later than 30 days after the estimated delivery date so that we have sufficient time to investigate the shipment with our fulfillment and carrier partners.
Please include your order number and any relevant tracking information.
Depending on the outcome of the investigation and the circumstances of the shipment, an eligible order may qualify for a replacement or refund.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, missing an item, or contains the wrong product, please contact us within 30 days of delivery at:
Please include:
-
your order number;
-
a brief description of the issue; and
-
clear photographs of the product and shipping packaging when applicable.
We will review the issue and, when appropriate, arrange a replacement or refund.
Please do not discard the product or packaging until your request has been reviewed, as photographs or other information may be required to process the claim.
Delivery Delays
Shipping and delivery dates are estimates.
Delivery may be delayed because of circumstances outside our reasonable control, including:
-
carrier disruptions;
-
severe weather;
-
holiday shipping volume;
-
transportation disruptions;
-
incorrect or incomplete addresses;
-
regional service interruptions; or
-
other events affecting the shipping network.
If your shipment appears significantly delayed, please contact us and we will help investigate its status.
Order Changes and Cancellations
We begin processing orders shortly after they are submitted.
If you need to cancel your order or change your shipping information, contact us as soon as possible at:
We will do our best to accommodate your request.
However, once an order has entered fulfillment, we may no longer be able to cancel it, modify its contents, or change its delivery address.
International Shipping
At this time, Evenline is launching with U.S. shipping only.
If international shipping becomes available in the future, eligible destinations, shipping costs, expected transit times, and any applicable customs or import information will be displayed at checkout.
Our Shipping Policy may be updated accordingly when additional markets are opened.
Returns and Refunds
Returns, satisfaction-guarantee requests, and refunds are governed by our Return & Refund Policy, including our applicable 60-Day Satisfaction Guarantee.
Please do not mail products to our business address or to any fulfillment facility unless our customer-support team specifically instructs you to do so.
Evenline does not currently publish a general consumer return address.
For assistance, contact:
Contact Us
For questions regarding shipping, tracking, delivery, damaged packages, or your order, please contact:
Evenline Wellness
Operated by Kanova LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: contact@evenlinewellness.com
Website: evenlinewellness.com